As a member of the Machinery Dealers National Association (MDNA), CNC Exchange subscribes to the MDNA Code of Ethics, which identifies high standards of business practice. Among the requirements MDNA expects its members to meet is this:
Accept within 30 days from shipment any machinery and equipment sold with return privilege, freight prepaid, for refund of the purchase price if proven mechanically unsatisfactory; or repair at dealer’s option.
The buyer has 30 days to determine that the purchased machine is as it was represented. If it is not, then the seller (in this case, CNC Exchange) repairs what needs to be fixed to get the machine to the condition as represented, or the seller takes the machine back and refunds the buyer’s money if the equipment is proven mechanically unsatisfactory. The decision to repair or return the machine is up to us as the seller.
This return/repair privilege does not apply to equipment sold on an “as-is” basis or damaged in transit. Unless specified in writing, machinery sold at less than the original quoted price is considered “as-is.” And, equipment purchased by us from a third party to fill a customer order does not carry return/repair privilege unless specifically given by the third-party seller.
For complete details, please read our Terms & Conditions of Sales document.